Effective date: 30 July 2026

This Privacy Policy explains how Prime Aluminium Solution collects, uses, stores and protects personal information.

This Privacy Policy explains how Prime Aes and protects personal information when you visit or contact us through:

Website: https://primealuminiumsolution.com/
Email: primealuminiumsolution@gmail.com

1. Personal Information We Collect

We only collect personal information that you voluntarily provide when you contact us or submit an enquiry through our website.

This information may include:

Your name
Phone number
Email address
Suburb, project location or service address
The aluminium service you are interested in
Details about your project or enquiry
Photos, plans, measurements or documents you choose to provide
Your preferred contact method or appointment details

You are not required to provide personal information simply to browse our website. However, we may be unable to respond to your enquiry or provide a quotation if you do not provide the information reasonably required.

2. How We Collect Personal Information

We may collect personal information when you:

Submit a contact or quotation form
Contact us by email
Call or message us using the contact details displayed on our website
Send us photos, plans or information about a proposed project
Request a quotation, inspection, consultation or installation service
Communicate with us after submitting an enquiry

We aim to collect personal information directly from you wherever reasonably possible.

3. Automatically Collected Technical Information

We do not intentionally collect personal information for advertising or behavioural profiling through the website at the effective date of this policy.

However, our website hosting, security and technical service providers may automatically process limited technical information when you access the website, including:

Internet Protocol address
Browser and device type
Date and time of access
Pages visited
Referring website
Website error, security and server logs

This information may be used to operate the website, maintain security, prevent spam, diagnose technical problems and improve website performance.

4. How We Use Personal Information

We may use the personal information you provide to:

Respond to your enquiry
Contact you regarding your requested service
Prepare quotations or estimates
Arrange inspections, measurements or appointments
Assess the requirements of your project
Supply and install aluminium products or related services
Provide customer support
Maintain business and service records
Manage payments, invoices or warranty matters
Improve our services and customer communication
Meet our legal, insurance, accounting or regulatory obligations
Protect our business, customers, website and legal rights

We will not use your personal information for an unrelated purpose unless you have provided consent or the use is otherwise permitted or required by law.

5. Direct Marketing

We may occasionally contact existing or prospective customers about services that are relevant to a previous enquiry.

You may ask us to stop sending marketing communications at any time by replying to the communication or contacting us at:

primealuminiumsolution@gmail.com

We will not sell your contact details to third parties for their own marketing purposes.

6. Disclosure of Personal Information

We do not sell, rent or trade personal information.

We may disclose personal information only where reasonably necessary to:

Employees, workers or contractors assisting with your enquiry or project
Website hosting and technical support providers
Email and communication service providers
Contact-form, spam-prevention or website security providers
Payment, accounting, insurance or professional service providers
Suppliers or subcontractors involved in preparing or completing your project
Government agencies, regulators, courts or law-enforcement authorities where required by law
A purchaser or successor if our business is sold, transferred or restructured

We only provide service providers with the information reasonably required for them to perform their services.

7. Overseas Processing

Some website, hosting, email, cloud-storage or technology service providers may process or store information using servers located outside Australia.

Where personal information is disclosed or processed overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.

8. Cookies

Our website may use essential cookies or similar technologies required for:

Website functionality
Security
Spam prevention
Remembering basic website preferences
Maintaining contact-form functionality

At the effective date of this policy, we do not intentionally use cookies to sell personal information or create behavioural advertising profiles.

If we later introduce services such as Google Analytics, Google Ads conversion tracking, Meta Pixel or other advertising and analytics tools, this Privacy Policy may be updated to explain those practices.

You can control or disable cookies through your browser settings. Disabling essential cookies may affect how parts of the website function.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any third-party service before providing personal information.

10. Storage and Security

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure

Security measures may include password-protected accounts, restricted access, website security tools, secure hosting and reasonable administrative procedures.

However, no website, email system, internet transmission or electronic storage method can be guaranteed to be completely secure. You provide information electronically at your own risk.

Please do not send highly sensitive information, banking passwords or identification documents through the website contact form unless we have specifically requested them and provided an appropriate secure method.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

Respond to your enquiry
Provide requested services
Manage ongoing customer relationships
Resolve disputes, complaints or warranty matters
Maintain required business, taxation, insurance or legal records
Protect our legitimate business interests

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to any legal record-keeping requirements.

12. Accessing or Correcting Your Information

You may contact us to request:

Access to personal information we hold about you
Correction of information that is inaccurate, incomplete or out of date
Deletion of information where it is no longer required and deletion is legally permitted

To make a request, email:

primealuminiumsolution@gmail.com

We may need to verify your identity before providing access or making changes. We will respond within a reasonable period.

In some circumstances, we may be unable to provide access or delete information where retaining or withholding it is permitted or required by law. Where appropriate, we will explain the reason.

13. Privacy Complaints

If you believe we have mishandled your personal information, please contact us with:

Your name and contact details
A description of the privacy issue
Relevant dates or communications
The outcome you are requesting

Send privacy complaints to:

Prime Aluminium Solution
Email: primealuminiumsolution@gmail.com
Website: https://primealuminiumsolution.com/

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies to the matter, you may be entitled to contact the Office of the Australian Information Commissioner.

14. Data Breaches

If we become aware of a data breach involving personal information, we will assess the incident and take reasonable steps to contain and address it.

Where required by applicable law, we will notify affected individuals and the relevant authorities.

15. Children’s Privacy

Our services are intended for property owners, tenants, builders, businesses and other customers seeking aluminium supply or installation services.

We do not knowingly collect personal information from children without the involvement or consent of a parent or legal guardian.

16. Changes to This Privacy Policy

We may update this Privacy Policy when:

Our website features change
We introduce analytics or advertising tools
Our contact-form practices change
We use new service providers
Our business operations change
Legal or regulatory requirements change

The updated version will be published on this page with a revised effective date.

Continued use of the website after an update means that the revised policy will apply to information collected after the updated policy takes effect.

17. Contact Us

For privacy questions, access requests, corrections or complaints, contact:

Prime Aluminium Solution
Website: https://primealuminiumsolution.com/
Email: primealuminiumsolution@gmail.com